What we collect
When you fill out a form on this site, we collect the information you give us: your name, phone number, email, address or pickup location, the service you need, how you heard about us, and any details in the message field.
We may also collect basic technical information automatically — for example, your browser type, device, and pages visited — through standard analytics tools.
How we use it
We use your information to respond to your request, dispatch service, prepare quotes, send invoices, follow up after a job, and improve how the site and the business work. We don't sell your information.
Who sees it
Your information is shared only with Crown team members who need it to do the job (dispatch, shop, billing), and with service providers we rely on — for example, email hosting, analytics, and (when applicable) your insurer or AAA.
Third-party tools
This site uses standard web tools such as Google Maps for location embeds and basic web analytics. These tools may set cookies in your browser. You can disable cookies in your browser settings; some site features may not work without them.
Data protection
We use reasonable physical, technical, and organizational measures to protect the information you share with us. No website is 100% secure, so please don't send us anything sensitive (like full payment card numbers) through the contact form.
Your rights
You can ask us what we have on file for you, ask us to correct it, or ask us to delete it. Email or call and we'll handle it.
Contact for privacy concerns
Questions about this policy? Email info@crowntowing-repair.com or call 503.705.7000.