Question 1

Do I have to use the repair shop my insurance recommends?

Accepted Answer

No. You have the right to choose any repair shop you trust. Crown Towing & Collision works with most major insurance companies, and we'll coordinate directly with them for your convenience. Remember, you pick the shop…it's the law. ORS 746.280

Question 2

Will my insurance cover the repair?

Accepted Answer

Most insurance policies cover repair costs depending on your coverage and deductible. We work directly with Progressive, Geico, Allstate, Liberty Mutual, and all other major insurance carriers — our team will help you communicate with your insurer and provide detailed repair estimates.

Question 3

Can I get a rental car?

Accepted Answer

Yes. If your policy includes rental coverage, we can help you arrange a rental vehicle while your car is being repaired.

Question 4

What if my car is totaled?

Accepted Answer

If your car is declared a total loss, we'll work with your insurance company to handle the process and safely store your vehicle until the next steps are finalized.

Question 5

I have never been in an accident before. What should I do first?

Accepted Answer

Stay calm and make sure everyone is safe. Call 911 if there are injuries, then contact Crown Towing. We'll secure your vehicle and transport it to our collision center or the repair shop of your choice.

Question 6

How long will my repair take?

Accepted Answer

Repair time varies based on the extent of the damage. Minor repairs may take a few days, while larger collision repairs could take longer. We'll keep you updated throughout the process.

Question 7

Will my car look the same after my repair?

Accepted Answer

Absolutely. Our technicians use precision repair and paint-matching technology to restore your vehicle to its pre-accident condition — often looking as good as new.

Question 8

What if hidden damage is found after the repair starts?

Accepted Answer

If we discover hidden damage, we'll contact you and your insurance adjuster right away before proceeding. Transparency and communication are a top priority.

Question 9

Can you fix frame and structural damage?

Accepted Answer

Yes. Our shop is equipped with advanced frame-straightening equipment and skilled technicians to ensure your vehicle's structure is properly repaired to factory standards.

Question 10

Do you use new or used car parts for repairs?

Accepted Answer

We primarily use new, OEM-approved parts whenever possible. In some cases, used or aftermarket parts may be used if requested or approved by your insurance company.

Question 11

Do my repairs come with a warranty?

Accepted Answer

We guarantee the repairs made to your vehicle, as shown in your final estimate, against any defects of workmanship for as long as you own the vehicle. The warranty does not cover damages or defects related to abuse, rust, theft, rock chips, scratches, subsequent collision, improper care, and/or maintenance.

Question 12

Will my repairs affect my car's resale value?

Accepted Answer

When done correctly, professional repairs like ours typically have little to no impact on your vehicle's resale value. Maintaining proper documentation can also help preserve its worth.

One location. Every service.

Insurance Coordination

Simple, fast, no surprises.

Estimate & photos

Claim coordination

Repair authorization

Need a tow or repair?

Done right, the first time.

See the Work for Yourself

Need a Tow to Get Here?

Two trades. One Location. One bill.

Same crew. Same yard.

Collision & Auto Body Repair

Vehicle Towing

Roadside Assistance